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FAQ


FAQ'S

 

  • ARTWORK REQUIREMENTS 
  • TUMBLERS
  • Wood Products
  • Jewelry
  • Shipping & Processing
  • Return Policy

 

 

How to Provide Custom Artwork

 All artwork requests should be uploaded via our website or emailed to foothillscustomgifts@gmail.com

 Production time begins when order is confirmed and artwork and purchase order are received.

When ordering custom products please specify:

• Size and type of material

• Quantity

• Orientation

• Any special instructions

 Artwork is PREFERRED in the following PC formats:

  • CorelDraw (.cdr) or Adobe Illustrator (saved as .eps or .pdf)
  • All digital artwork should be supplied as line art (vector art).

 All type must be converted to outlines (curves). Hard copy artwork should be as large as possible within 8.5” x 11” for scanning purposes.

 All artwork created on a Macintosh should be saved in a PC format with type converted to outlines.

Images that contain halftones, tints, grayscales or are intended for process color separation should have a bitmap resolution of at least 300 pixels-per-inch and supplied at finished size or larger. All artwork files should also be emailed in a PDF format for reference.

 Word documents, faxes, photocopies, business cards & letterheads are NOT considered acceptable artwork and CANNOT BE USED FOR ARTWORK.

 JPEGs, GIFFs, TIFFs and all other bitmap files (not vector based) can be submitted for use at a resolution of NO LESS than 300 pixels-per-inch and supplied at finished size or larger.

 

What if my artwork is not acceptable?

Layout of copy and art will be at our discretion unless specifications are clearly marked on the order or finished art is supplied. Finished products are only as good as the artwork supplied. Please make sure your artwork is acceptable before submission. Foothills Custom Gifts can help you with your artwork for a charge of $30 per hour.

 

 

TUMBLERS

How many colors are there?

Tumblers are available in a variety of stock colors. We have several colors in stock here at Foothills Custom Gifts

How do I take care of my Tumbler?

When you received your tumbler it included care instructions, however in case you lost it in all the excitement of opening your new custom powder coated tumbler we have added them below. 

 Care Instructions:

 Wash thoroughly before initial use.

 Do NOT place in dishwasher.  Hand Wash Only!!!

 Do NOT use bleach or cleaners containing chlorine to clean.

 Do NOT place in the freezer.

 Do NOT place in the microwave.

 USE CAUTION - hot beverages will remain hot for several hours.

 

How do I design my cup?

  1. Cup Color - Choose your favorite cup color.
  2. Engraving Options - Decide what you want on your cup, you can have a single engraving on 1 side or a 2nd engraving, one on each side of your cup.
  3. Side 1 Style - Next is to choose your 1st engraving style option or font
  4. Side 1 Style - Next is to choose your 1st engraving style option or font
  • Monogram – We have 4 font styles to choose from.
  • Text – Have a favorite Bible verse, unique quote or saying, or maybe you just want a name like “Aunt B”. Also be sure to put if you want your text Vertical or Horizontal
  • Custom Logo– This allows you to select a single graphic like an sports image or company logo.
  1. Monogram Initials - If you chose Monogram as one of your styles, you can enter the 3 initials here. Make sure you put that Last Name Initial in the middle.
  2. Text - This is where you enter the text for the 1st engraving, such as a Bible verse, unique quote, saying, or name.
  3. Side 2 Text - This is where you enter the text for the 2nd Text.
  4. Upload Graphic Sample Files – Here is where you can choose a graphic example such as a multi-color graphic or unique design that you would like to have on your cup. See providing Artwork!

 If for some reason you have more information to give us, there will be a comments box at the end of your order that you can complete. If you need specific help with your design before you order, just click on the Contact Us link and shoot us an email and we will be sure to respond to help you design Custom Tumbler Today!

 

 Is it safe to drink from?

We order our cups from a approved supplier that coats your cup with FDA approved coatings. Everything inside, where your beverage would touch, remains stainless steel just like it was from the manufacturer.

Can I put it in the dishwasher?

No. .... well you CAN, but TUMBLER manufacturers state that it will ruin the vacuum seal in your cup so... no. Better to just hand wash it.

Wood Products

Our wood products are mixture of man made wood such as plywood, MDF, and natural wood products such as softwoods and hardwoods.  Our Barnwood signs are made from wood that has been removed from an old Tennessee barn or shed.  Natural wood is a growing changing thing so no two items will be exactly alike.  Grain patterns and other factors can effect color of product from image supplied.  All natural wood has the ability to expand and contrast slightly with humidity changes.  We try to mitigate this by sealing our wood with appropriate sealers, but no sealer is guaranteed and sometimes wood can crack due to humidity changes that are beyond our control.  All of our products are sanded to reduce the chance of splinters, however you should handle with care or gloves to prevent splinters. 

 Jewelry

 Our wood Jewelry is finished with danish oil so that essential oils can be added to the product.

Shipping and processing

As most of our products are custom or handmade shipping and processing can take up to 14 days.

 

 Returns Policy

As all items are customized to customers specifications, no refunds or exchanges will be given